SHIPPING

Covid-19 Level 3: We are now able to offer safe contactless delivery on our products thanks to the latest government guidelines.
Please note we may experience some shipping delays.

We ship every working day so that you can receive your order as soon as possible.

During the busy holiday periods and sale season please allow a few additional working days to ensure you receive your goods in time! 

We’ll send you an email to let you know when your package is on the way. Please check your friend/foe filters to make sure @crywolfchild.com emails make it through.

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PICK-UP OPTION NOW AVAILABLE

We now have a pick-up option available from our Auckland Warehouse! Simply select "Pick-Up" at the checkout. 

Pick-up is available between 9:30am - 1:30pm, Mon-Fri from the Crywolf HQ: Unit 6/38 Barrys Point Rd, Takapuna, Auckland.

The warehouse is located behind the Blind Basket cafe, parking is limited - we recommend parking on the street or at Countdown down the road.  

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NEW ZEALAND

All deliveries within New Zealand are sent on a tracked service.

Please note, during our end of season sale, your order may be dispatched from our Sydney warehouse and therefore may take a little longer. 

We can deliver to PO Boxes on an untracked service only.

• FREE shipping for orders over $200

• North Island $7

• South Island $9

 

AUSTRALIA

We now have a Sydney based Warehouse which means there is a good possibility that you will get your orders within days!

Please note, if your order includes an item that is only stocked at our NZ Warehouse, your items may be split into two deliveries which will arrive at different times. You will receive separate tracking numbers for each shipment. 

All deliveries to Australia are sent on a tracked service.

• FREE shipping for orders over $200 NZD

• Australia $10 NZD

 

INTERNATIONAL

We ship to most European countries, USA, Canada, Hong Kong, Japan and Singapore, via New Zealand Post on a tracked service.
Allow 3-10 working days for orders to arrive.

• $25 NZD for orders under $250
• $35 NZD for orders $250-$1000
• For orders over $1000 please contact us for best shipping rates

* Orders to countries outside New Zealand and Australia may be subject to import duties and/or taxes, once your package reaches your country. The price displayed at checkout is exclusive of all taxes and duties that may be charged by local customs. The international courier may invoice you for the local taxes and duties, or you may have to talk with local customs to organise payment and release of your package. If an item is held at customs or with the international courier, with no response from you, it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item.

Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.

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