SHIPPING

We ship every working day so that you can receive your order as soon as possible. 

** During the busy holiday periods please allow a few additional working days to ensure you receive your goods in time! ** 

We’ll send you an email to let you know when your package is on the way. Please check your friend/foe filters to make sure @crywolfchild.com emails make it through.

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COVID-19 UPDATE

Online shopping
Please note, the global impact of Covid-19 might cause shipping to take slightly longer than usual. Thank you for your patience and support!

Extended Returns

If the size is not quite right, don't worry any purchases made will have an extended returns period and you will be able to return your items post-lock-down.

Let’s stay connected
While we all practice social distancing, social media that is one of the best places we can stay connected: @pretty.brave | @crywolfchild

This is an unprecedented time and our hearts go out to everyone affected. Please practice kindness, resilience and respect to others at all times.

xx Natalie and the CW team

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NEW ZEALAND

All deliveries within New Zealand are sent on a tracked service.
Please allow 2-4 working days. All orders can be traced using the tracking number emailed to you when your order has been dispatched.

We can deliver to PO Boxes, on an untracked service only.

• FREE shipping for orders over $200
• North Island $7 for orders under $200 
• South Island $9 for orders under $200 

 

AUSTRALIA

All deliveries to Australia are sent on a tracked service.
Please allow 3-10 working days.

• FREE shipping for orders over $200 NZD
• WA and TAS $15 NZD
• Rest of Australia $12 NZD for orders that exclude Rain Boots
• Rest of Australia $15 NZD for orders that include Rain Boots 

INTERNATIONAL

We ship to most European countries, USA, Canada, Hong Kong, Japan and Singapore, via New Zealand Post on a tracked service.
Allow 3-10 working days for orders to arrive.

• $25 NZD for orders under $250
• $35 NZD for orders $250-$1000
• For orders over $1000 please contact us for best shipping rates

* Orders to countries outside New Zealand may be subject to import duties and/or taxes, once your package reaches your country. The price displayed at checkout is exclusive of all taxes and duties that may be charged by local customs. The international courier may invoice you for the local taxes and duties, or you may have to talk with local customs to organise payment and release of your package. If an item is held at customs or with the international courier, with no response from you, it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item.

Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.

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